Troubleshooting

My changes disappeared after tapping GRID SETUP

GRID SETUP returns you to Step 1 on the last saved version of the project, so unsaved Step 2 edits are discarded. Tap SAVE PROJECT first.

A control does nothing, and I see “This control only works for Video grids” (or Shader grids)

You’ve selected a grid of the wrong kind. Video controls (timeline, play/pause, speed, audio) need a video grid. The Shader tool needs a shader grid. Pick a different grid with the arrows or numbered tiles.

I can’t select a grid, it’s behind another

In Step 1, turn off Auto Grid Select and use the numbered tiles. You can also change Layer Order.

Warp Paint doesn’t paint

Check that Enable is on and a DIRECTION is chosen. The app shows “Warp Paint is off. Turn it on to draw.” when it’s off.

A grid shows “no media”

The video or image isn’t on this device any more. This happens after importing a project that used your own media, or after removing a download. Tap CHANGE ART and choose the media again. Its alignment and settings are kept.

An imported project is still downloading

Library and online videos download in the background after import, with progress messages. You can open the project meanwhile; grids show “no media” until their video arrives, and the video shows the next time you open the project. If a video can’t be found (for example it was removed from its source), the app tells you how many couldn’t be downloaded.

It runs slowly or the app closes

• Lower Screen resolution in Settings.
• Use fewer grids, or shorter and lower-resolution videos.
• Turn off effects you don’t need.
• Remove downloads you’re not using.
• Close other apps.

Casting stops or shows another app’s video

See Casting to a screen.

I need more help

Send a message from the ABOUT screen inside the app.